Terms & Conditions

Terms & Conditions – Komal Fabric

Last Updated: August 2026

Welcome to Komal Fabric.

These Terms & Conditions govern your access to and use of the Komal Fabric website and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account, placing an order, or using our services, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

1. About Komal Fabric

Komal Fabric is an online store offering clothing and fabric products to customers across India.

Business Name: Komal Fabric
Phone: +91 96940 82611
Email: komalfabric81@gmail.com

Address:
R88, Nilay Kunj, Jagatpura,
Jaipur, Rajasthan – 302017, India

2. Website Use

You may use this website for lawful purposes only.

You agree not to:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with website security or functionality.
  • Upload or transmit malicious software.
  • Use automated systems to improperly collect information from the website.
  • Provide false or misleading information while placing an order.
  • Use another person’s account or payment information without authorization.

We reserve the right to restrict or terminate access where reasonably necessary to protect our website, customers, business or systems.

3. Product Information

We make reasonable efforts to display product information accurately, including:

  • Product name
  • Product description
  • Fabric information
  • Colour
  • Size
  • Images
  • Price
  • Availability

However, product colours may appear slightly different depending on your device, display settings, lighting conditions and photography.

Minor variations in fabric texture, print, colour or appearance may occur due to the nature of textile products and manufacturing processes.

4. Product Availability

Products displayed on the website are subject to availability.

Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout or payment completion.

If a product becomes unavailable after an order is placed, we may contact you regarding the available options, including replacement, cancellation or refund where applicable.

5. Product Prices

Product prices displayed on the website are subject to change without prior notice.

The applicable price for an order will generally be the price displayed at the time the order is placed, subject to correction of genuine pricing or technical errors.

Applicable taxes, shipping charges or other charges, where applicable, may be displayed separately or included in the amount shown during checkout.

6. Order Placement

To place an order, you may be required to provide accurate information such as:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • PIN code
  • Payment information or payment confirmation

You are responsible for ensuring that the information provided during checkout is complete and accurate.

7. Order Confirmation

After you place an order, you may receive an order confirmation through the contact information provided by you.

An order confirmation indicates that your order details have been received.

In certain circumstances, we may need to verify or review an order before processing it.

8. Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order, subject to the order’s processing status.

Cancellation requests received after 24 hours may not be accepted if the order has already been processed, packed or dispatched.

To request cancellation, please contact Komal Fabric Customer Support as soon as possible.

9. Payment

Payments may be made through the payment options made available during checkout.

Customers must use a valid payment method that they are authorized to use.

Komal Fabric does not ask customers to provide:

  • UPI PIN
  • ATM PIN
  • Card PIN
  • Banking password
  • OTP

through telephone, WhatsApp, email or other informal communication channels.

If payment is unsuccessful or remains incomplete, the order may not be processed until successful payment confirmation is received, unless a different payment arrangement is specifically offered.

10. Shipping and Delivery

Orders are currently delivered across India, subject to serviceability.

Our normal estimated delivery period is:

3–7 working days from the date of dispatch.

Delivery time may vary because of:

  • Courier or logistics issues
  • Weather conditions
  • Public holidays
  • High shipment volumes
  • Remote or difficult-to-service locations
  • Incorrect or incomplete address information
  • Other circumstances beyond our reasonable control

For complete shipping terms, please refer to our Shipping Policy.

11. Shipping Charges

Applicable shipping charges may depend on the delivery location and order conditions.

The applicable shipping charge will be displayed during checkout before the order is placed, where applicable.

12. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

This may include:

  • Customer name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Valid mobile number

Komal Fabric will not be responsible for delivery problems caused by incorrect, incomplete or inaccurate information provided by the customer.

13. Delivery Confirmation

An order will generally be considered delivered when the applicable courier or delivery partner confirms successful delivery to the address provided by the customer.

If you believe an order has been incorrectly marked as delivered, please contact Customer Support as soon as possible.

14. Returns and Exchanges

Our return and exchange conditions are governed by our Return & Exchange Policy.

Customers should review the Return & Exchange Policy before placing an order.

Eligible requests may include, subject to applicable conditions:

  • Wrong product received
  • Damaged product
  • Defective product
  • Size exchange
  • Other specifically approved circumstances

The product may be required to remain unused, unwashed and in its original condition with applicable tags, packaging and accessories intact.

15. Return & Exchange Time Limit

As currently stated in our Return & Exchange Policy:

Return or exchange requests should generally be made within 4 days from the date of delivery.

Requests received after the applicable period may not be eligible, except where required by applicable law.

Please refer to the Return & Exchange Policy for complete conditions.

16. Damaged or Wrong Product

If you receive a wrong, damaged or defective product, please contact Komal Fabric Customer Support as soon as possible.

You may be asked to provide:

  • Order number
  • Customer name
  • Registered mobile number
  • Description of the issue
  • Photographs or videos of the product
  • Photographs of packaging/shipping label where required

Please keep the product, packaging, tags and shipping label safely until the matter has been reviewed.

17. Refunds

Where a return or refund is approved, the refund will generally be processed after the returned product has been received and inspected.

The actual time for the refunded amount to appear in your account may depend on:

  • Original payment method
  • Payment service provider
  • Banking system
  • Verification requirements
  • Other applicable circumstances

For cash-on-delivery orders, additional information may be requested to process an approved refund.

18. Size Exchange

If the purchased size does not fit, a size exchange may be requested subject to:

  • Product eligibility
  • Stock availability
  • Applicable return/exchange conditions

The requested replacement size must be available in stock.

If the requested size is unavailable, Komal Fabric may offer an alternative solution depending on the circumstances.

19. Product Care

Customers are advised to follow the product-specific care instructions provided with the product or on the product listing.

Improper washing, ironing, drying, alteration or handling may affect the appearance or condition of a product and may affect return or exchange eligibility where applicable.

20. Intellectual Property

Unless otherwise stated, the content appearing on this website, including:

  • Brand name
  • Logo
  • Product images
  • Website graphics
  • Product descriptions
  • Text
  • Designs
  • Website layout
  • Other original content

is owned by or used by Komal Fabric with appropriate rights.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit website content without appropriate authorization.

21. Website Accuracy

We make reasonable efforts to keep website information accurate and up to date.

However, occasional typographical, pricing, technical, availability or other errors may occur.

Where a genuine error is identified, we may take reasonable steps to correct it.

If an order has been affected by a material error, we may contact the customer and provide an appropriate resolution consistent with applicable law.

22. Third-Party Services

Our website may use third-party services necessary for functions such as:

  • Payment processing
  • Delivery
  • Website hosting
  • Security
  • Analytics
  • Technical services

Your use of third-party services may also be subject to the applicable terms and privacy policies of those providers.

23. Website Availability

We aim to keep the website available and functioning properly.

However, temporary interruptions may occur because of:

  • Maintenance
  • Technical problems
  • Server issues
  • Internet/network problems
  • Security incidents
  • Third-party service interruptions
  • Other circumstances beyond our reasonable control

We do not guarantee that the website will always be available without interruption or error.

24. Limitation of Liability

To the extent permitted by applicable law, Komal Fabric will not be responsible for losses arising solely from circumstances beyond our reasonable control, including certain courier delays, network failures, technical interruptions, natural events or third-party service failures.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded or restricted.

25. Fraudulent or Abusive Activities

We reserve the right to investigate orders or activities that appear to involve:

  • Fraud
  • Unauthorized payment methods
  • Repeated abusive return activity
  • False claims
  • Misuse of promotional offers
  • Unauthorized use of another person’s information
  • Attempts to compromise website security

Where appropriate and lawful, we may cancel or restrict such transactions or take other appropriate action.

26. Customer Communications

By placing an order, you agree that Komal Fabric may contact you regarding matters necessary for your transaction, including:

  • Order confirmation
  • Payment status
  • Shipping
  • Delivery
  • Returns
  • Exchanges
  • Refunds
  • Customer support

Marketing communications, where applicable, will be handled in accordance with applicable requirements and our Privacy Policy.

27. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

Please review the Privacy Policy before using our website or placing an order.

28. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect:

  • Changes to our business
  • Changes to website functionality
  • New products or services
  • Changes in applicable law
  • Changes in our policies

The updated version will be published on this page with a revised “Last Updated” date.

29. Applicable Law

These Terms & Conditions are intended to operate subject to the applicable laws of India.

Nothing in these Terms & Conditions is intended to remove or reduce any mandatory consumer rights available under applicable Indian law.

For an online store, the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 are among the relevant consumer-protection framework.

30. Customer Support

For questions regarding orders, delivery, returns, exchanges or other website-related matters, please contact:

Komal Fabric Customer Support

Phone: +91 96940 82611
Email: komalfabric81@gmail.com

Address:
R88, Nilay Kunj, Jagatpura,
Jaipur, Rajasthan – 302017, India

Please keep your order number available when contacting us about an existing order.

31. Final Agreement

By using the Komal Fabric website or placing an order, you acknowledge that you have had an opportunity to review:

  • These Terms & Conditions
  • Privacy Policy
  • Shipping Policy
  • Return & Exchange Policy

and agree to the applicable terms governing your use of the website and purchase of products.

Komal Fabric – Crafting Comfort, Creating Style.