1. Who We Are

Komal Fabric is an online store offering clothing and fabric products to customers across India.

We may process customer information for purposes such as:

Processing and fulfilling orders
Delivering products
Processing payments
Providing customer support
Handling returns and exchanges
Communicating with customers regarding orders
Improving our website and services
Maintaining website security and preventing misuse

2. Information We Collect

Depending on how you use our website, we may collect the following information.

2.1 Personal Information

When you place an order, create an account, contact us, or otherwise provide information to us, we may collect:

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
PIN code
City and State
Order details
Product and size information
Return or exchange information
Information that you voluntarily provide to customer support

2.2 Order Information

When you place an order, we may collect information necessary to process and fulfil the order, including:

Products purchased
Quantity
Order value
Order number
Delivery details
Billing details
Payment status
Return/exchange details

2.3 Payment Information

Payments may be processed through the payment method or payment service provider made available at checkout.

Komal Fabric does not intentionally request customers to provide their complete card PIN, CVV, UPI PIN, passwords, or other confidential payment credentials to us through email, WhatsApp, telephone, or other informal communication channels.

Customers should provide payment credentials only through the secure payment interface provided during checkout.

3. How We Use Your Information

We may use personal information for the following purposes:

Order Processing

To receive, confirm, process, pack and fulfil your order.

Delivery

To provide your name, contact details and delivery address to appropriate delivery/logistics service providers when necessary to deliver your order.

Customer Support

To respond to questions, complaints, order-related requests, return requests and exchange requests.

Payments

To facilitate and verify payment transactions through applicable payment service providers.

Returns and Exchanges

To process eligible return, refund and exchange requests.

Website Operations

To maintain, operate, troubleshoot and improve our website.

Security

To detect, prevent and investigate fraud, misuse, unauthorized activity and security incidents.

Legal and Regulatory Requirements

To comply with applicable laws, regulations, lawful requests and legal processes.

4. Information We Do Not Intentionally Collect

We do not intentionally request unnecessary sensitive personal information through our website.

Customers should not send us information such as:

Passwords
UPI PIN
ATM PIN
Complete banking passwords
Card PIN
OTPs

Komal Fabric will not ask customers to disclose OTPs, UPI PINs, card PINs or banking passwords over phone, WhatsApp, email or social media.

5. Cookies

Our website may use cookies and similar technologies.

Cookies may help us:

Keep products in your shopping cart
Maintain checkout functionality
Remember certain preferences
Improve website performance
Understand how visitors use our website
Maintain website security

Some cookies may be necessary for the proper functioning of the website, while other cookies may depend on the services or features enabled on the website.

You may control or disable certain cookies through your browser settings. However, disabling necessary cookies may affect shopping-cart, checkout or other website functionality.

6. Website Usage and Technical Information

When you visit our website, certain technical information may be automatically processed by the website or hosting/security systems, such as:

IP address
Browser type
Device information
Operating system
Date and time of visit
Pages visited
Referring information
Technical information required for website security and operation

This information may be used to maintain website functionality, security, performance and troubleshooting.

7. Embedded Content and Third-Party Services

Our website may contain links, embedded content, payment services, delivery services, analytics tools or other services provided by third parties.

Third-party services may process information according to their own privacy policies and terms.

Examples may include services used for:

Payment processing
Delivery/logistics
Website hosting
Website security
Analytics
Customer communication
Other services required to operate the online store

We recommend reviewing the privacy policies of third-party services when interacting with their platforms.

8. Who We Share Your Information With

We do not sell or rent your personal information as a commercial product.

We may share information where reasonably necessary with service providers involved in operating our business, including:

Payment service providers
Delivery and logistics partners
Website hosting/service providers
Website security providers
Technical service providers
Customer support/service providers
Professional or legal advisers where necessary

For example, when you place an order, your name, mobile number and delivery address may need to be provided to the relevant delivery partner so that your order can be delivered.

We may also disclose information where required or permitted by applicable law or lawful government/legal authorities.

9. Data Security

We take reasonable measures to protect personal information against:

Unauthorized access
Unauthorized disclosure
Misuse
Loss
Alteration
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including keeping their account credentials and devices secure.

10. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for purposes such as:

Processing and fulfilling orders
Providing customer support
Managing returns and exchanges
Maintaining business and transaction records
Resolving disputes
Preventing fraud and misuse
Meeting legal, accounting or regulatory requirements

When information is no longer reasonably required for legitimate purposes, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

11. Your Rights and Choices

Subject to applicable law, you may have rights concerning your personal information, including the ability to:

Request access to personal information held about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Ask questions regarding how your information is processed
Raise concerns regarding the handling of your personal information
Withdraw consent where processing is based on consent, subject to applicable limitations

The DPDP framework recognizes individual rights regarding personal data, while the specific availability and manner of exercising rights depends on the applicable legal provisions and their commencement.

12. How to Make a Privacy Request

For privacy-related questions or requests, please contact us using the details below.

When contacting us, please provide sufficient information to help us understand and verify your request.

We may request reasonable information to verify the identity of the person making the request before providing or changing personal information.

13. Customer Account Information

If you create or use a customer account, certain information may be associated with your account, such as:

Name
Email address
Mobile number
Order history
Saved account information

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

14. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

15. Marketing and Promotional Communication

Where applicable, we may communicate with customers regarding:

Orders
Delivery
Returns and exchanges
Customer support
Website/service-related information
Promotional or marketing communications where permitted

You may request that promotional communications be stopped where applicable.

However, we may continue sending essential service communications, such as order confirmations, delivery updates, security notices or information necessary to complete a transaction.

16. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain and address the incident and provide notices or take other actions where required by applicable law.

The Digital Personal Data Protection Rules, 2025 include requirements concerning security safeguards and personal-data breach notifications, with their provisions becoming applicable according to the phased commencement specified in the Rules.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our website
Changes to our business practices
New services or features
Changes in applicable laws or regulations
Changes in data-processing practices

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.

18. Contact Us

If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Komal Fabric

Phone: +91 96940 82611
Email: komalfabric81@gmail.com

Address:
R88, Nilay Kunj, Jagatpura,
Jaipur, Rajasthan – 302017, India

For order-related matters, please keep your order number available when contacting us.

19. Important Notice

This Privacy Policy explains Komal Fabric’s intended privacy and data-handling practices. It does not replace any rights or obligations that may arise under applicable law.

Where applicable, the processing of personal data will be carried out in accordance with the applicable provisions of India’s data-protection framework, including the Digital Personal Data Protection Act, 2023 and applicable rules.

Komal Fabric – Crafting Comfort, Creating Style.